Frequently Asked Questions

Have a question? See if it's been answered below!

Frequently Asked Questions

Have a question? See if it's been answered below!

Rental Requirements

  • Do I have to pay a management fee if my property is vacant?

    No. We believe we should only be paid if you get paid. So our management fee is a percentage of the actual rent we collect. If we do not collect any rent, or if the property is vacant, you don’t pay us anything.

  • How long will it take to get my property rented?

    Properties that show well and are priced appropriately should rent in 30 days or less. We will give you price recommendations as well as weekly activity feedback to ensure we minimize any vacancy time.

  • How do you screen tenants?

    In-depth tenant screening is the foundation of a good property management experience. Our in-house screening process utilitizes technology plus good old fashioned ‘landlords references’ to ensure we place high-tenants in our properties.

  • Do I have to accept pets in my rental?

    Fair housing law requires us to accept service animals and assistive animals. Unless you specifically request no pets, we encourage you to let us determine the best fit for your property.

  • How do I access my financial reports?

    Our owner-clients have a secure online portal that gives 24/7 access to financial reporting.

  • How do I get my money each month?

    We close out the monthly accounting cycle and do a direct deposit of your funds on or before the last day of each month.

  • How do I make an owner contribution or payment?

    Occasionally, a large expense arises that requires the owner to send funds prior to the work being started. This can be done directly through your online Owner Portal.

  • Do you inspect my rental property?

    We encourage our owners to participate in our HVAC service program so that maintenance can service the HVAC and evaluate the unit.


    If your property has a section 8 tenant, there are annual inspections conducted by the Columbia Housing Authority.

  • Can you help me buy or sell real estate?

    Yes. We offer sales services exclusively to our owner-client group and we can help you buy another rental, or sell your current property when the time is right.

  • How do I get started with your company?

    Select here to go to our contact page and fill out our contact form, and one of our Property Managers will contact you.

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